POSITION: Guest Services Administrator
Position will remained open until filled

REPORTS TO: Artistic Director / Project Manager
WORKS WITH: Strategic Development Team  / Production Team

EMPLOYMENT PARAMETERS: Work is done predominantly on site in a multi person office environment. May require occasional weekends for events

POSITION SUMMARY:

The Guest Services Administrator plays a pivotal role in managing the Front-of-House operations and coordinating the volunteer program to ensure the seamless execution of events at Badlands Amphitheatre. This position requires a dynamic individual with excellent organizational and interpersonal skills.

JOB REQUIREMENTS AND QUALIFICATIONS:

• Previous experience in event coordination, volunteer management, or related fields.
• Strong organizational and multitasking skills.
• Ability to work collaboratively in a fast-paced environment.
• Strong organizational and project management skills with the ability to multitask and prioritize effectively.
• Excellent interpersonal and communication skills, both written and verbal.
  Ability to work collaboratively in a team environment and foster a positive work culture.
• Proficiency in Google suite, volunteer, and database management software.
• Flexibility to work evenings and weekends as required during events and campaigns.
• Physical ability to stand, walk, and lift moderate loads.

PRIORITIES:

Volunteer Recruitment and Management

• Working with the Volunteer Coordinator, evelop and execute effective volunteer recruitment strategies to attract diverse and skilled volunteers.
• Conduct interviews, screenings, and orientation sessions to onboard new volunteers.
• Maintain a database of volunteers, ensuring accurate and up-to-date records of their skills, interests, and availability.
• Foster a positive volunteer experience by providing ongoing support, recognition, and feedback.
• Assign tasks and responsibilities to volunteers based on event requirements.
• Communicate event details, expectations, and any changes to volunteers in a timely manner.

Front of House Operations

• Oversee Front-of-House event staff and operations during events.
• Collaborate with security, concessions, and production teams to optimize guest experience.
• Oversight of revenue including food & beverage, preshows, merchandise and onsite fundraising.

Guest Services

• Supervise event day contract staff, create contracts.
• Address guest inquiries, concerns, and issues with professionalism and efficiency.
• Monitor and improve front-of-house processes for enhanced guest satisfaction.
• Manage work agreements and contracts for event staff.
• Other duties as assigned.

POSITION: Sales Marketing Administrator
Position will remained open until filled

REPORTS TO:  Executive Director / Communications Director
WORKS WITH: Strategic Development Team

EMPLOYMENT PARAMETERS: Full time. A degree of flexible work options including work-from-home, part time, and contract depending on experience. Requires occasional weekends on site for events.

POSITION SUMMARY:
The Sales Marketing Administrator will be responsible for driving ticket sales, increasing attendance, and enhancing the overall guest experience through effective marketing strategies. You will collaborate closely with the Strategic Development team to deliver marketing campaigns that capture the attention of our audiences and drive revenue growth through ticket sales, sponsorship, and other revenue sources. An understanding of sales particularly for theatre productions, passion for the arts and tourism, and understanding of marketing principles will be essential in this role.

PRIORITIES:

• Sales Marketing: Develop and implement comprehensive sales marketing plans, considering target demographics, market trends, and budget constraints.
• Guest Experience/Sales Support: Assist the Box Office and Strategic Communications in cultivating and maintaining relationships with guests and sponsors to encourage loyalty and repeat attendance.
• Market Research: Stay informed about industry trends, competitor activities, and audience preferences to inform marketing strategies.
• Marketing Campaigns: Assist with the planning and delivery of experience specific marketing campaigns
• Analytics and Reporting: Track, analyze, and report the effectiveness of marketing campaigns using data and metrics, making adjustments as necessary to improve performance.
• Partnerships and Promotions: Assist with identifying and establishing partnerships with businesses, hotels, and organizations to promote special offers, packages, and cross-promotions.
• Budget Management: Assist in managing the marketing budget, ensuring cost-effective strategies while maximizing ROI.

JOB REQUIREMENTS AND QUALIFICATIONS:

• Experience in the arts, culture, and tourism sector is an advantage
• Experience in marketing sales, lead generation, and all aspects of the customer journey
• University Degree or equivalent experience preferred

• Strong analytical and interpersonal skills, as well as consensus-building and communication skills for working with mixed teams of contractors, employees, sponsors, and volunteers
• Excellent written communication skills with a keen sense of attention to detail
• Excellent verbal communication with an emphasis on clear communication
• Demonstrated time and project management skills in a deadline-oriented environment
• Comfortable in online environments and online meetings
• Experience with Google Suite and project management software (Teamwork) is an asset along with any relevant email, social, and online sales platforms

POSITION: Roster Crews various
Position will remained open until filled

REPORTS TO:  Artistic Director / Production Co-ordinator
WORKS WITH: Production Team

EMPLOYMENT PARAMETERS: Contract

POSITION SUMMARY:

Full-time – some flex options available – Ability to work flexible hours, including evenings and weekends, to support theatre and concert events.

We are looking for people to help with cleanup, load-in and load-out of equipment, event prep, lead retail for merch, pub, and concession areas, and general event assistance.

This is a good chance to get event experience and get some contract experience in event development. 

POSITION: Roster Crews various
Position will remained open until filled

REPORTS TO:  Artistic Director / Production Co-ordinator
WORKS WITH: Production Team

EMPLOYMENT PARAMETERS: Contract

POSITION SUMMARY:

Full-time – some flex options available – Ability to work flexible hours, including evenings and weekends, to support theatre events. We are looking for people to help with cleanup, load-in and load-out of equipment, event prep, lead retail for merch, pub, and concession areas, and general event assistance.  This is a good chance to get event experience and get some contract experience in event development.